Contact Royal Foam Art Design:
Start Your Custom 3D Project
Start Your Custom 3D Project
Most projects begin with a small, slightly nervous message. A sketch photographed on a desk, a logo file with no dimensions, a sentence like “we need something big for the lobby by spring.” That is a perfectly good way to start. Our job is to turn that message into a clear plan, and the first step is simply getting in touch.
Royal Foam Art Design is a custom foam fabrication studio in Jacksonville, Florida, serving clients across the United States. We make 3D fabrication pieces, custom 3D fabrication builds, custom foam sculptures, custom 3D foam signs and detailed props for architects, agencies, retailers, event producers and property developers. This page explains how to reach us, what to include in your first message, who answers, and what happens in the days that follow, so that nothing about the process feels like a mystery.
Ways to reach the team
You can contact us in whatever way is easiest for you.
| Channel | Details | Best for |
|---|---|---|
| Phone | (904) 712-1995 | Quick questions, urgent deadlines, talking through an idea |
| info@royalfoam.art | Sending files, drawings, photos and references | |
| Contact form | On this page | Structured requests with attachments |
| Mailing address | Royal Foam Art Design LLC, 1225 W Beaver St. Ste 205-1 #1033, Jacksonville, FL 32204, United States | Official correspondence, with a map link on this page |
Our office hours are Monday to Friday, 9:00 AM to 6:00 PM Eastern. Messages sent outside those hours are answered the next business day. A project specialist responds to every new inquiry within one business day, and many get a reply much sooner.
The contact form, step by step
The form on this page is short on purpose, but each question helps us prepare a better answer.
- You tell us how you prefer to be contacted, by email or by phone. That is simple courtesy: some people want a written summary they can forward to a colleague, others would rather talk for ten minutes.
- You tell us whether you have worked with us before. Returning clients often skip the basics, and we can pull up the previous order, color notes and installation details.
- You tell us whether installation is needed. Some clients have their own crew, while others want guidance or hands-on help. This affects how we divide a large piece into sections and what documentation we prepare.
- You tell us about the environment. Indoor or outdoor? Dry office or humid coastal lot? Pool deck, shopping mall, festival ground? The answer shapes material choice, coating and mounting.
- Finally, you can upload samples, images or sketches. Anything is welcome: a technical drawing, a 3D reference, a vector logo, a photo from Pinterest, a phone picture of a hand-drawn shape. If you have nothing yet, say so. We will start from a verbal description.
What to include in your first message
You do not need to write a formal brief. But a few details let us give you a useful answer the first time instead of after three rounds of questions.
If you do not know some of these answers, that is fine. We will help you find them.
Contacts by department
Different questions go to different specialists, though all of them can be reached at info@royalfoam.art. When you write, put the topic in the subject line and the message will reach the right person faster.
| Department | When to write to them |
|---|---|
| Calculation of a new project | You need a quote or a rough estimate for a custom piece |
| B2B, dealers and agencies | You want to set up an ongoing supply relationship or a partnership |
| Technical support | You need installation help, care instructions or documentation for an existing order |
| Media and press | You are writing about our work or need approved images |
For ongoing business relationships, agencies and dealers often benefit from a dedicated contact. Mention your company and the kind of work you do, and we will suggest how best to collaborate.
What happens after you contact us
Knowing the next steps takes the pressure off the first message. Here is how a typical inquiry moves.
- Within one business day. A project specialist reads what you sent, checks your files and replies with questions or a first impression. If your idea is straightforward, we may be able to give a rough direction immediately.
- Within the first few days. We clarify scope: size, material, finish, mounting and delivery location. If your request involves large or complex shapes, we may suggest a quick call so we can look at drawings together.
- Quote and timeline. You receive a detailed estimate. Pricing for custom work depends on size, complexity, finish and installation requirements, so there is no price list that fits every project. What you get is a number tied to your actual drawings.
- Concept and model. After you confirm the direction, we build a digital model and, where useful, prepare samples. You review drawings before anything is cut.
- Production and delivery. Once documentation is approved, the piece is fabricated, coated, finished by hand, packed and shipped. Average time from idea to finished object is 15 to 30 days, although very large builds are scheduled separately.
At each stage you deal with the same project manager.
Where we work
We are based in Jacksonville, and our clients are everywhere. We serve businesses across the United States, with regular projects in Orlando, Miami, Atlanta, Dallas, Chicago, New York City, Washington, Los Angeles and San Francisco. Companies from every state place orders, and more than 1,200 orders have been completed.
Because we work with companies from all states, time zones are part of daily routine, and we are happy to schedule calls early or late in your day within our office hours. Distance is rarely a problem for foam. The material is light, so freight is affordable. Our team crates each piece, plans the route and tracks the shipment, then arranges the delivery window around your installation date. For large builds, we divide the work into sections that fit through standard doors and elevators and send installation sheets that explain the order of assembly.
What you can ask us to make
People contact us about a wide range of work, and the same studio handles all of it.
Brand and retail clients ask for oversized logos, window displays, mall activations, reception area features and interior installations. Event producers order stage props, backdrops, giant letters, holiday decor and trade show displays. Architects and developers request columns, cornices, pediments, monument signs and other exterior accents. Museums, theme parks and escape rooms need sculptures, themed set pieces and replicas.
For all of them, the process begins with the same message. Tell us what you picture. We will help you work out whether foam is the right material, and if it is not, we will say so.
Why foam, and why us
Foam fabrication is a practical answer to a common problem: you want a large, striking object that does not weigh like a statue, cost like a stone mason’s commission or take months to arrive. Properly engineered EPS and HDU can imitate wood, metal, concrete or stone so convincingly that visitors reach out to touch the surface.
Durability is not a side issue. Our finished products carry a protective polyurea coating and a painted layer that work together as a system, and the foam cores and seams are reinforced. Used correctly, products are designed to last 10 to 20 years, and we back that with a 20-year warranty. Florida’s humidity, UV and salt air are our everyday test conditions, which is a useful standard.
Our plant also contains most of what a project needs: a robotic multi-axis cutter, a foam router, hot wire machines, welding stations, spray booths and some of the largest 3D printers in the world. Printing uses Fused Deposition Modeling or Selective Laser Sintering, depending on what the shape requires. That is why we can say yes to forms that conventional carving and casting cannot manage.
Common reasons people contact us
Some inquiries are easy to predict, and knowing them may help you decide what to write.
Choosing the right material before you write
You do not have to decide this alone, but a short overview explains why we ask certain questions.
EPS, or expanded polystyrene, is the workhorse for large, light shapes: letters, arches, columns, backdrops and big sculptural forms. It cuts quickly, ships economically and takes a coating well. HDU, or high-density urethane, is denser and holds fine detail, so it suits routed signs, carved relief and small decorative elements where crisp edges matter. Many projects use both. A monument sign, for example, might have an EPS body with HDU lettering.
When a part is too intricate for cutting, we print it. Printed components are joined to foam cores, which gives a good balance of strength, visual accuracy and cost. When a piece needs extra strength, such as a tall free-standing element, we reinforce it with high-density foam and an internal steel frame.
If you describe the placement and the look you want, we make these choices for you and explain them in plain language. The aim is never to sell you the most elaborate option. It is to choose the one that will still look right in ten years.
Contact for agencies, dealers and repeat clients
Agencies, dealers and architects often work with us many times a year, and the process is built to make that easy. Once we know your brand standards, your approval chain and the way your installers prefer to receive documentation, we reuse that knowledge. Color references, logo files and mounting preferences stay on record for your next order, so you do not have to start from zero.
If you represent a studio that resells or specifies custom pieces, write to us with the word “partnership” in the subject line and a short description of your business. We will explain how pricing, lead times and shared documentation work for trade clients.
For repeat orders, simply mention the earlier project. A line such as “same color as the lobby letters from last spring” is often enough for us to find the file.
What a good first conversation sounds like
If you prefer to phone, here is what to expect. A specialist will ask what you are trying to achieve and who will see the finished piece. They will ask about size, location and timing. They will ask whether a drawing exists. Then they will tell you, honestly, what looks straightforward and what needs a closer look.
You will not be pushed toward a decision. Many callers hang up with a clear next step, such as sending a photo or drawing, and a rough idea of the schedule. That is a successful call.
If you contact us by email, the experience is similar: a short, specific reply with questions or an outline of the next stage, rather than a generic template.
Privacy and what we do with your files
Drawings, logos and early concepts are often confidential, especially before a product launch or a grand opening. We use the files you send only to prepare your quote and your project. If a nondisclosure agreement is part of your process, mention it in your first message and we will work with your legal team. Please keep in mind that the contact form and email are for project communication, so do not send payment details or passwords through either of them.
Tips for a faster, smoother start
A few small habits make a big difference. Send files in common formats, such as PDF, AI, EPS, DWG, STEP, JPG or PNG. If you have a photo, include something that shows scale, such as a doorway or a person. If a color matters, give the Pantone number rather than a description. If your project has a hard deadline, say so in the first sentence. And if several people on your side will approve the work, tell us who they are.
None of these are requirements. They simply let us skip questions and move to a proposal.
The result
When contact goes well, you feel it quickly. You know who is handling your project, what comes next and roughly when you will see a model. Your idea no longer lives in one person’s head. It has drawings, a schedule and a team.
Ready to talk about your project?
Call (904) 712-1995, write to info@royalfoam.art or send the form on this page, and tell Royal Foam Art Design what you would like to build.
